Refund policy

Last updated: October 21, 2026

Returns

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Contact us before returning an item.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. 

Exceptions and non-returnable items

A great deal of items from my store are made-to-order, making returns a challenge. However, customer satisfaction is important to me so if you are not satisfied with your order, please contact me so that we can find a solution.

Exchanges

Contact us to ask about exchange options before returning your item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at unionragtime@gmail.com.